Refunds and Returns

We do not offer refunds or exchanges if you change your mind, choose the wrong item, or no longer want the item.

Standard 1-year/2-year warranty: All devices carry a minimum 1-year warranty (some specific models carry a 2-year warranty). Out-of-warranty repairs are available at an additional charge & we offer spare parts for machines if required. 

Within the first 6 months: If a machine experiences a factory defect within the first 6 months from purchase, we will collect, inspect & either repair, replace, or refund the item at no cost to the client, provided it was not self damaged through customer misuse, (thorough inspection applies).

Extended warranty repairs (after 6 months): If a device requires a warranty repair after the initial 6-month period, within its remaining 1 or 2-year warranty timeframe, the machine will be inspected & for these extended warranty claims, the courier collection & delivery costs will be split equally (50% paid by SkinSoft and 50% paid by the client), this applies strictly to the courier transit costs.

We offer a price beat policy, if you find it at a better price, we will beat that price provided the item is brand new, carries a warranty & you provide valid proof of a quotation or invoice.